TERMS & CONDITIONS

About us

Good Fermentation Ltd
Registered address: 7 Langley Walk, Woking, Surrey GU22 7UB, United Kingdom
Email: hello@goodfermentation.com

These Terms & Conditions apply to all use of our website and all purchases made through it.

Products

Our products are unpasteurised fermented foods containing live cultures. Products must be kept refrigerated on arrival and consumed by the stated best-before date. Ingredients and flavours may vary due to seasonality and small-batch production. Product information is provided for general guidance only and is not intended as medical advice.

Orders & payment

All prices are shown in GBP and include VAT where applicable. Payment is taken at the point of order via secure third-party payment providers. Orders are confirmed once payment has been successfully processed. We reserve the right to refuse or cancel orders in the event of pricing errors, stock issues, or suspected misuse.

Subscriptions

Subscription orders renew automatically unless paused or cancelled before the next billing date. Customers are responsible for managing their subscription through their online account. Subscription contents may vary unless otherwise stated.

Gift cards

Gift cards are digital and issued by email. They can be used as full or part payment for products and workshops available on the Good Fermentation website, unless otherwise stated. Gift cards are non-refundable, cannot be exchanged for cash, and must be redeemed before the expiry date shown. Unless otherwise stated, gift cards are valid for 12 months from the date of issue.

Allergens & food safety

Ingredients and allergens are clearly listed on each product label in accordance with UK food labelling regulations.

Our kitchen does not intentionally use allergens except for mustard, which is used only in our Beetroot Sauerkraut.

The majority of our products are prepared without molluscs or crustaceans. However, Seaweed Kimchi contains ingredients derived from the marine environment and may contain traces of molluscs and crustaceans.

Our products are unpasteurised, contain live cultures, and must be kept refrigerated at all times. If you have allergies, intolerances, or dietary concerns, please review individual product labels carefully and contact us before purchasing if you are unsure about suitability.

Acceptable use

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, or use the site for unlawful purposes.

Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses. Our total liability for any claim shall not exceed the value of the products purchased in the relevant order. Nothing in these Terms limits your rights as a consumer under UK law.

Governing law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

If you have any questions about these policies, please contact us at hello@goodfermentation.com